Christopher Smith

Member of the Executive Leadership Team, serving as the strategic integrator between the Managing Director and the wider business.

• Executive Partnership: Partnered with the CEO to translate long-term vision into actionable roadmaps. Implemented the "Ops Wins" strategic framework to ensure all departments remained aligned on quarterly objectives.
• Organisational Design: Restructured project ownership frameworks, empowering engineering staff to take accountability for timelines, surfacing support needs earlier in the delivery cycle.
• People & Culture Strategy: Designed the "Weekly Wins" recognition programme to improve internal communication and morale, successfully driving engagement across remote and field-based teams.
• Governance & Employee Relations: Successfully managed sensitive employee compliance cases, ensuring strict alignment with the staff handbook and demonstrating fair, transparent governance.
• Knowledge Management: Launched a centralised SharePoint knowledge base (The Wiki) to standardise onboarding and ensure consistent cultural alignment for new hires.
• Data-Driven Decision Making: Built early-stage KPI trackers to monitor engagement metrics and automation savings, supporting the Board with data-backed insights.
• Strategic Talent Acquisition: Redefined the hiring strategy to value personality and cultural alignment over raw experience. This shift transformed recruitment outcomes, taking the long-term hire success rate from 25% to 100%.

Ops Wins strategic framework tracker (anonymized)

Founded a boutique advisory firm, focusing on digital acquisition and regulatory compliance (Now passive to supply leads). Visit website

• Regulatory Oversight: Managed all FCA compliance obligations, ensuring robust advice trails and data protection standards were met.
• Strategic Marketing: Leveraged SEO and inbound marketing strategies to build a sustainable pipeline without reliance on external lead vendors.

Combined high-performance advisory work with a mandate to improve team standards and regulatory adherence.

• Quality Assurance Leadership: Designed a "Safe-Check" compliance framework, sharing best practices with the wider advisory team to ensure files met strict FCA requirements before submission.
• Training & Development: Mentored team members on complex case handling, directly improving the team's ability to navigate adverse credit scenarios and boosting collective efficiency by 14%.
• Performance Excellence: Maintained a 100% file compliance record while achieving top-tier conversion rates, modelling the balance between commercial drive and risk management.

• Risk Management: Operated within a highly regulated Tier-1 banking environment, ensuring rigorous adherence to credit risk policies and lending criteria.
• Customer Experience: Maintained high customer satisfaction scores while navigating complex financial assessments and "Right First Time" documentation standards.
• Communication: Translated complex financial products into clear, accessible language for diverse stakeholders.

Facilitated training workshops for external financial advisors to ensure alignment with lending criteria and service standards.